Daily

Customer Service desks are located in the Arrivals Hall (outside the Customs Hall) of Heathrow Terminals 1, 3, 4 and 5. A 'meet and greet' service is operated by uniformed representatives at terminal 2. In all terminals you will be escorted to the shuttle departure point where our uniformed and customer focused drivers will assist you for the rest of your journey into London.

Shuttles connect to every flight

• Taxes
• One way shared transfer

• Optional gratuities
• Excess luggage charges (where applicable)

• This transfer must be booked at least 24 hours in advance of your travel date
• Confirmation for this transfer will be received at time of booking
• This transfer is valid ONLY on the date booked
• Buses are not fitted with wheelchair access equipment. Passengers traveling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible. The supplier may be able to arrange alternative transport if they cannot serve you using one of their own vehicles. At time of booking, please advise you will be traveling with a wheelchair as there is often an extra charge for using this service.
• Each traveler is allowed a maximum of 1 suitcase and 1 piece of carry on luggage. Oversized or excessive luggage (e.g. golf clubs or bikes) may have certain restrictions, please inquire with the supplier to see if your excess luggage is acceptable (contact details on confirmation voucher).
• Journey times will depend on time of day and season, however this is the only service licensed to use London's Bus Lanes with the exception of public buses and Black Taxis so you will avoid the worst traffic – even private limousines have to sit in the traffic jam!
• Vehicles will be modern 10 or 12 seat Mercedes or VW shuttles with leather seats and full air-conditioning
• We guarantee we will make no more than 3 drop offs in addition to your own, and these will all be local to your destination minimizing overall journey time